What is a domain name? A domain name is a unique name that locates a website on the Internet. For example, our domain name is www.synergytwo.com.au If you don’t already have a domain name, we can register one for you. Email us to request a current domain name price list. What is website hosting? A service that stores your website files on a server, allowing it to be accessed by users on the Internet worldwide. Therefore it is integral to have a web host that is reliable, fast and offers excellent customer service, so that website downtime is minimized. What are the benefits of having a website? The web is a unique and innovative marketing platform, rich with opportunity to expand your business in markets that were previously inaccessible. Having a website can: - increase sales through a global reach - reduce costs - enhance productivity and business efficiency - be an additional point of contact for customers - be a comparatively low method of advertising - enhance corporate image and branding How can I maintain my site once I have it? There are a few options in regards to maintaining your website. 1. Synergy2 Website Maintenance Plans We offer monthly maintenance plans, where you simply send through any material you want added to the site or any changes you may require. This takes the pressure off you, as you can rest assured that your website is always up-to-date and relevent. 2. Synergize :: Content Management System Synergize is our custom-built website content manager. It is built into the website and is accessed by a robust administration control panel. No technical knowledge or skills are required. You simply login and make your required changes throughout the site. 3. Self-Maintenance You can maintain the site yourself with software such as Macromedia Contribute or Microsoft Frontpage. Please note though that some technical knowledge is required for this option. How long will it take for my site to be built? It depends on the type and complexity of the site that you require, but smaller sites usually take from 1-2 weeks and larger sites take from 2-4 weeks. These time frames are dependent on the features you require, our current client design schedule and the rate at which we receive feedback from you. However, if you have a particular timeframe that you need to stick to, just let us know and we will do everything we can to make it happen for you. Do I need to write the content or can you do it for me? We offer a full copywriting service, whether it be for the web or for print marketing purposes. What is a URL? It stands for ‘Universal Resource Locator’ and is the address that you use to access a particular website. For example http://www.synergytwo.com.au My site is currently hosted with another company. Am I able to transfer this over to you? Yes, we can manage this process for you. Can I get you to develop our site and use my own web host? Yes. What is Search Engine Optimisation (SEO)? Do I need it? Search Engine Optimisation is the process of preparing a website to enhance its chances of being ranked in the top results of a search engine, once a relevant search is undertaken. In other words, it is increasing the chances of your site being displayed when people are searching for your products and services. A number of factors are important when optimising a website, including the content and structure of the website's copy and page layout, the HTML meta-tags, the quality of the web code and the submission process. Our web design packages include site optimisation (we do it as we are building the site). But to achieve a high rank and then retain it, regular submission to various search engines and link directories is a must. Our SEO Maintenance Plan is AUD $29.95 per month and includes daily submissions, keyword research and a monthly site report. For more information download our e-brochure here or contact us. Who owns the copyright on the web and logo design? Once payment has been received in full, your business owns the copyright. What is the turnaround time on designing a logo? The normal turnaround time for the initial design is 3-5 days. From there you can make as many changes as you would like until it is exactly what you want. What formats will you provide my new logo in? You will be provided with a CD of your new logo in the following formats: - .jpeg - .gif - .ai - .eps - .psd - .bmp - .tiff You can use these files for print, signage and on the web. We also include the original source file, so should you need it in a very specific format, you are able to change it to this easily.